Return & Exchange Policy
Effective Date: March 15, 2026
At myjersery.com, your satisfaction is our priority. We want you to be thrilled with your premium rugby, NRL, and AFL jerseys. If you are not completely satisfied with your purchase, we are here to help.
1. Return & Exchange Window
You may return or exchange your items within 30 days of receiving your order. To be eligible, items must be in their original, unused condition with all tags attached and in their original packaging.
2. Return Shipping Costs
We believe in full transparency regarding shipping responsibilities:
- Customer Responsibility: For any returns or exchanges initiated due to personal preference (e.g., wrong size selected, changed mind), the customer is responsible for all return shipping costs.
- No Collect-on-Delivery (COD): Please note that we do not accept any "Collect-on-Delivery" (COD) packages. Any packages sent back with postage due will be refused by our warehouse and returned to the sender.
- Faulty Items: If you receive a faulty or incorrect item, please contact us at [email protected], and we will provide a prepaid shipping solution or a full refund.
3. How to Initiate a Return
To start a return or exchange, please follow these simple steps:
- Email our support team at [email protected] with your order number and the reason for the return.
- Once your request is approved, we will provide you with the specific return instructions and the warehouse address.
- Securely pack your item and mail it back using a tracked shipping service.
4. Refund Process
Once we receive your returned item, it will be inspected. If approved, your refund will be processed back to your original payment method within 5–10 business days.
Return & Exchange FAQ
Q: Can I exchange my jersey for a different size?
A: Yes! If your jersey doesn't fit, email [email protected], and we will guide you through the exchange process. Please note you are responsible for return shipping costs.
Q: Can I return a personalized or custom jersey?
A: Customized or personalized items (such as jerseys with custom name/number prints) are final sale and cannot be returned unless they arrive faulty.
Q: What if my jersey arrives damaged or incorrect?
A: We deeply apologize for any errors. If you receive a damaged or incorrect item, please contact us immediately, and we will cover the return costs and replace the item for you.
Q: Why do you refuse COD (Collect-on-Delivery) packages?
A: To ensure smooth warehouse operations and avoid administrative delays, we cannot accept packages that require payment upon delivery. Please ensure shipping is prepaid.
Q: How long does it take to get my money back?
A: After we receive and inspect your return, refunds usually take 5–10 business days to reflect on your original payment method, depending on your bank.