Shipping & Delivery Policy
At myjersery.com, we are dedicated to delivering your high-quality rugby, NRL, and AFL jerseys safely and efficiently. We ship all orders directly from our professional warehouse in China to supporters around the world.
1. Shipping Methods & Carriers
We partner with reliable logistics providers to ensure your gear arrives in perfect condition. Our primary shipping partners include:
- E-packet (China Post): A cost-effective and reliable option for standard international shipping.
- FedEx: A premium, expedited service for fans who need their jerseys delivered faster.
2. Shipping Rates
We strive to keep our shipping costs transparent and fair:
- Standard Shipping Fee: $9.90 USD flat rate for all orders.
- Free Shipping: Enjoy FREE worldwide shipping on all orders over $79.00 USD.
3. Delivery Estimates (USA Focus)
Once your order has been processed and dispatched from our warehouse, you can expect the following delivery times for the USA region: 7–14 business days. Please note that delivery times for other international destinations may vary based on local customs processing.
4. Order Tracking
As soon as your jersey or kit is dispatched, we will send you a tracking number via email. You can use this number to monitor your package’s journey from our warehouse to your doorstep.
5. Questions About Your Order?
If you have any questions regarding your shipment or need an update on your order, please do not hesitate to contact our fan support team:
Email: [email protected]
Frequently Asked Questions (FAQ)
Q: Where are my jerseys shipped from?
A: All orders are carefully packed and dispatched directly from our professional fulfillment center in China to ensure high-quality standards and competitive pricing.
Q: How can I qualify for free shipping?
A: We offer free shipping on all orders totaling $79.00 USD or more. It’s the perfect way to add an extra training singlet or polo to your jersey order!
Q: Why does shipping to the USA take 7-14 days?
A: This timeframe accounts for the international transit from our warehouse, standard customs processing, and local carrier delivery. We work hard to ensure this process is as swift as possible.
Q: Will I receive a tracking number?
A: Yes. Once your order ships, we will email you a tracking number so you can stay updated on your delivery progress.
Q: What should I do if my package is delayed?
A: While most packages arrive within the estimated timeframe, international shipping can occasionally be delayed by customs. If your order hasn’t arrived within 21 days, please contact [email protected], and we will investigate immediately.